Privacy Policy / Terms & Conditions



Privacy Policy

We at planetderek.com value the privacy of your communication and are committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties. More specifically:

1. What personal information is collected: We collect your mobile phone number and your email address.

2. How personal information is used: we use your phone number and email address to communicate exclusively within planetderek.com

3. Who personal information is shared with: planetderek.com does not share your information with any outside organizations. SMS consent is not shared with third parties or affiliates.


Types of Data Collected

When you communicate with planetderek.com via SMS, we may collect information such as your phone number, the content of your messages, responding to your inquiries, providing customer support.

This information is used solely for the following purposes: direct communication with you, the customer. We will not use your SMS data for any other purpose without your written consent.


Protection of SMS Data

We at planetderek.com employ industry-standard security measures based on Federal Information Processing Standards (FIPS) developed and maintained by the National Institute of Standards and Technology (NIST) to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications. SMS content is not shared with third parties.


Disclosure of SMS Data

We at planetderek.com do not disclose SMS contact or content data to third parties unless required by law; to protect the rights, property, or safety of planetderek.com, its users, or others; or to protect your rights.

User rights. You have the right to access, correct, or delete your SMS contact or content data, except where retention is required by law.

For assistance or to exercise your rights, please contact us at help@planetderek.com


Retention policy

We will only retain your personal data for as long as necessary to fulfill the purposes we collect it for, including satisfying any legal or reporting requirements. We consider data age, quantity, nature and sensitivity; potential risk of harm from unauthorized use or disclosure; processing purposes; and legal requirements.


Changes to this SMS Privacy Policy

We at planetderek.com reserve the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.


Contact Us

If you have questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us at help@planetderek.com


SMS TERMS & CONDITIONS

By opting in to receive SMS messages, you agree to the following:


1. Consent for SMS Communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.


2. Types of SMS Communications

By opting in, you may receive SMS messages related to the aforementioned conversations. You may receive messages regarding appointment reminders, order alerts, account notifications, new photographs or blog posts.


3. Message Frequency

Message frequency may vary depending on the type of communication.


4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.


5. Opt-In Methods

We at planetderek.com verbally ask customers for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.


6. Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at help@planetderek.com


7. Help

If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at help@planetderek.com


8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.


9. Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and SMS Terms and Conditions https://www.planetderek.com/privacy-terms
Message frequency may vary depending on service.